frequently asked questions

How does it all work?
Automatic Routing (CPS) is carried out at your local Telephone exchange. The change is seamless.
IDN uses the BT Network to provide IDN's services. BT is responsible for fault repair over the BT Network as well as the installation of any BT equipment and the disconnection of service.
We manage all queries relating to your line and are your point of contact.

Do we compromise on quality to get the cheaper calls & line rental?
Not at all. All calls are routed using Major carriers.

Does our number or equipment need to be changed?
No, CPS means that everything you have stays the same, apart from the bills which go down!

Will we have to buy any additional equipment?
There is no need for any additional equipment because we use existing UK infrastructure. The routing is all done at the telephone exchange by CPS (we do all the work).
All we need from you is your postcode, your telephone number and BT Account number (details on your telephone bill).

What if we are not a BT Customer?
You don't have to be a BT customer to benefit but you do need BT lines. This is not a problem because we can arrange for migration back to BT for you.

What happens if there is a fault?
Just call us and we will take care of the rest.

Will you always be cheaper than our existing carrier?
Our plan is to always remain competitive against all service providers. We continually monitor the environment to ensure that we provide competitive prices.

How often will we be billed?
Once a month, all calls will be fully itemised.

Is there any disruption to our system?
No, the changeover is completely transparent.

What's the catch?
None at all - come aboard!

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