inbound telephony

IDN Telecom believes that the way we manage your inbound calls is as important as the way we manage your outbound calls.

Use of Non-Geographic Numbers (NGNs) will:

• Help you increase sales
• Help control responses
• Control where and when your calls are received
• Improve customer retention
• Provide an opportunity to show certain customers they are special
• Make it easier for your customers to contact you

With this in mind, we have partnered with Totem Communications, the UK's leading provider of Inbound solutions to bring you a best-in-class service.

Totem is a specialist Inbound call handling provider that is 100% committed to working through the reseller channel. This enables IDN to include Inbound services in our total package. Such is the success that this relationship has enjoyed that IDN have just been awarded the status of Totem Partner of the Year 2005.

Non-Geographic Numbers

For many businesses the need to provide their customers with a simple, powerful service interface is essential - whether you need a national presence or not. If you want to offer your customers free or discounted inbound calls or a single number for use across the entire country, non-geographic numbers could be the solution you are looking for.

IDN offer 6 core non-geographic number solutions designed to maximise each inbound call you receive:

0800/0808 Freephone
0845 Local Rate
0870 National Rate
0844 Special Rate
0871 Special Rate
090 Premium Rate

Our experts will work alongside your own team to determine which service best provides your business with a real edge and tangible value added performance for your customer base.

Email: inbound@idn.co.uk

Back to Top